Pine Mountain Club Forum

Gale · Joined: 03 Jun 2010 Posts: 57

hmm,

Question

Didn't Calneva send out letters stating they would start to charge on overages or is that my imagination?
If they did, existing customers know and knew.
It's the new customers that signed up in the last few months that will have no clue and needs to be informed.

Tom, please inform that customer that wrote into the paper about your bandwidth limits. Others who read that will probably think it's true.

And please, please put your policy somewhere on your site where it can be found easily, along with your plans and cost.
Who ever designed your webpage didn't think it through as far as adding useful information.

threecheers9980 · Joined: 11 Feb 2010 Posts: 8

Gale · Joined: 03 Jun 2010 Posts: 57

You are so welcome Smile

Calneva was just here.
They are routing me to a new server?
Not sure exactly what they are doing
I didn't call.
I didn't expect them.

They'll be back again tomorrow.

And now...they know where I live
(insert soap opera suspense music here)

Teris44 · Joined: 30 Jul 2010 Posts: 2 Location: Pine Mountain Club

Yes CalNeva is a joke, since April I have been keeping a spread sheet of dates, & times that I have been on line and believe me I have been off more than on. Rolling Eyes

the excuses I get are, 1. I will let the tech know and they will call back or 2. I am just the answering service. I have been told about ther bandwith, I thought this was unlimited internet access (lol) I almost lost my job because of this (Joke internert service)..
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FreddyD · Gold Member Joined: 11 Sep 2006 Posts: 216

BRAVO Mountain Enterprise for telling it like it is!

They didn't print Pio's letter that he posted above, but did print a similar letter from Carl Reese. And they made clear the truth about CalNeva's bandwith limits on its internet "service."

They also printed some quotes from this thread... along with the following interesting editorial comment:

Gale · Joined: 03 Jun 2010 Posts: 57

Teris44,

It sounds like you are calling their Main Office at night.
Main office closes at 4 or 5pm

You need to call tech support after hours: 1-866-821-8280

They are not much help.
Pull the power to the modem for 10 seconds, unplug the router for the same.

I just did their job.
I wanna be paid. Neutral

Gale · Joined: 03 Jun 2010 Posts: 57

On my way now to get the paper.

Calneva just called me.
Expect a tech to show up to ground the wiring.
Seems appliances are also a factor in the SNR (signal to noise ratio) in the home.

After talking to Tom, oO(or was it the tech Gerard?),
I have a lot more confidence that they are out there and getting down to the nitty gritty on problems here.
He's well aware of the issues the past few nights so I won't need to go into that.

All we can do is wait but he was straight forward with me.

Going to get the paper now before it's gone.

Teris44 · Joined: 30 Jul 2010 Posts: 2 Location: Pine Mountain Club

Gale · Joined: 03 Jun 2010 Posts: 57

I'm not even sure how to respond to that.
It does sound like (thinking)...what do they call it on eBay?
A company cheerleader hiding their poms.
The only thing that makes me feel this is not, is the fact they mentioned "no bandwidth limits" which could be potentially harmful to Calneva, who is now monitoring bandwidth, and as of last month, charges for it.
Hope that guy gets informed really quick.
At $10 bucks a G, that can add up quickly and he'd feel like a fool after blabbing that out publicly.
Surprised the paper published it with out checking into it first.

hahaha,

I'm surprised the paper published that too.
I'm sure eBay will also love the attention. Wink

noware · Joined: 03 Sep 2009 Posts: 4

rmanso · Joined: 10 Aug 2010 Posts: 7

I have been looking for ways to get compensation or some sort of positive results from Cal Neva, by filing complaints with the FCC, the FTC, and to Cal Neva themselves for several months now. But to no avail. At this point I have yet to find a way to get these scumbags (Cal Neva) to honor a contrct where in they provide service for a fee. I seem to pay the fee month in and month out. I just did'nt expect to get shitty service month in and month out. There is one thing that Cal Neva has been this far. Consistantly bad. Does anyone have any suggestions as to how we can force Cal Neva to rectify this problem that we all seem to share. (They take our money, and give us nothing). At this point I am game for anything. ex; law suit, picketing, prank calls, anything please.
Perhaps if we all started writing "letters to the editor" of The Mountain Enterprise, they might respond due to the bad publicity. something, anything, please.

Gale · Joined: 03 Jun 2010 Posts: 57

To get "some" compensation, you need to call the main office.
Response to post above.

Well, Calneva is showing signs of going back to the type of service this thread started on.

Download speed as of this posting .17
It's already gone down a while again and like last night, I suspect it will do it again shorty.
Last night, about...1 hour 1 1/2 hours. Pretty late/early 1am on.

Will it start doing it's regular routine of going down at night on a regular basis, earlier and earlier every night and not come back up until 7 ot 9am?
I'm starting to suspect it might.

Central Scrutinizer · Joined: 01 Sep 2006 Posts: 24 Location: PMC

Rmanso: One thing that they've been pretty good about is adjusting my bill so I at least get SOME credit... though even today I ended up paying the full 70.00 for this month (and low and behold, the service the last few days, and especially tonight) has been less than decent... I've had more downloads interrupted tonight than I have in the last 2 weeks. it just keeps going up and down and up and down again... for the last couple weeks it's been FAIRLY stable, and I was hoping that maybe some headway was being made towards a totally stable ISP... however, after the last couple days, and again, especially tonight... it just seems like more of the same. I've now even had to abandon most of my internet clients, because there is no way that I can send them the files that I'm working on for them (audio/visual stuff)... so I might even have to get into a new line of work, since I can't complete the projects that I work on. Although it's getting a little late in life for a change in vocations, due to an internet issue.

I have spoken with Gerard a few times, and he really does seem to be trying his best, he's up against a problem from hell it sounds like... from talking to other employees in the past, the real problem isn't going to be fixed until they replace a lot of OTHER things, which are very VERY expensive...so I don't see them replacing things in the near future unfortunately.
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Central Scrutinizer · Joined: 01 Sep 2006 Posts: 24 Location: PMC

HAHAH I see Gale got fed up with things at almost exactly the same time I did.
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rmanso · Joined: 10 Aug 2010 Posts: 7

Unfortunately I have requested credits from thier main office on two different occasions. I never recieved a response. So I made a follow up call to them this afternoon. Baisically was told my request was being processed, or something to that effect. In other words, same bull sh** as always. They are truly on of the worse companies I have ever had the mis fortune to have to deal with. If I don't see some sort of improvement very soon, I will have no choice but to get satellite internet at a much greater cost to me. Mad

We all need to figure out a way to get this vile company to provide the service which they charge us for. Evil or Very Mad